When you place your order, with us, we promptly ship. If you provide us a valid email address, you will get a shipment notification email and a tracking number. At that point, the chain of possession and delivery is that of the post office. IF your package is late or the post office fails to deliver, you must contact the post office NOT US. We hove no power over the post office to investigate or expedite your delivery. If your package is late or fails to arrive, YOU must file a missing mail claim with them. By placing an order with us, you agree to these terms.